At DALCOAT, we are committed to delivering our premium outerwear to your doorstep with speed, transparency, and care. Below you will find everything you need to know about our shipping process, costs, and delivery timelines.

Shipping Destinations

We currently provide dedicated shipping services to the United States and across Europe.

• United States: We ship to all 50 states, including Alaska and Hawaii.

• Europe: We proudly serve customers in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Note: If your country is not listed above, please contact our support team at support@dalcoat.com before placing an order, and we will do our best to assist you.

Shipping Costs

We believe in straightforward pricing with no hidden surprises.

• FREE Standard Shipping: On all orders over $59.00 USD.

• Orders under $59.00 USD:

  • United States: $9.99 USD flat rate.

  • Europe: $6.99 USD flat rate.

Shipping fees are automatically calculated and clearly displayed at checkout.

Processing & Delivery Timelines

Every DALCOAT piece undergoes a quality check before leaving our warehouse to ensure it meets our high standards.

Stage	Estimated Time
Order Processing	1–3 Business Days
Delivery (United States)	12–16 Business Days
Delivery (Europe)	8–12 Business Days

Please note: Processing times may be slightly extended during peak seasons (e.g., Black Friday, Christmas) or major promotions.

Order Tracking

Once your order is dispatched, you will receive a Shipping Confirmation email containing your tracking number.

• Please allow 24–72 hours for the tracking information to update in the carrier’s system.

• You can track your package directly via the link provided in the email.

Customs, Duties & Taxes

For international shipments, DALCOAT covers most standard procedures. However, customs policies vary by country.

• Any import duties, taxes, or local handling fees applied by customs authorities are the responsibility of the customer.

• These charges are determined by your local customs office and are beyond our control.

Important Reminders

• Address Accuracy: Please double-check your shipping address at checkout. DALCOAT is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

• Address Changes: If you spot an error, email us immediately. We can only update addresses before the order has been dispatched.

• External Delays: While we strive for punctuality, delays caused by severe weather, postal strikes, or customs clearance are beyond our control. We appreciate your patience in these rare cases.

Contact Us

Questions about your shipment? Our team is here to help.

• Email: support@dalcoat.com

• Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)